Research ReportCRS In FocusVersion 2
IF12878
Customer Experience Research, Usability Testing, and the Paperwork Reduction Act
Published Jan 23, 2025Updated Jun 21, 2025
Full report
What this is
The Congressional Research Service is a nonpartisan policy and legal analysis arm of the Library of Congress. CRS reports are written for members of Congress and their staff, not the public — but they’re made available openly through Congress.gov.