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Bill117th CongressFiled Mar 10, 2021Government Operations and Politics
S. 671

Federal Agency Customer Experience Act of 2021

Bill journey · stage 1 of 5

Just introduced

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Comm.
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Law

What it doesSummary passed senate (Jun 22, 2022)

Federal Agency Customer Experience Act of 2021

This bill requires certain agencies to collect voluntary customer experience feedback with respect to their services and transactions. Each of the agencies must (1) annually publish such feedback on its website and report on such feedback to the Office of Management and Budget, and (2) report on the solicitation of such feedback.

The Government Accountability Office shall publish a report assessing the data collected and reported by the agencies.

The feedback may not be used in any appraisal of job performance of a federal employee.

What just happenedJun 23, 2022

Held at the desk.

Who’s behind it

Sen. Hassan, Margaret Wood [D-NH](D-NH)Sponsor
1 cosponsor1 R
Read on Congress.gov
1cosponsors1committees12actions1amendments1related bills4subjects
  1. Jun 23, 2022FloorH15000

    Held at the desk.

  2. Jun 23, 2022FloorH14000

    Received in the House.

  3. Jun 23, 2022Floor

    Message on Senate action sent to the House.

  4. Jun 22, 2022Floor

    Passed Senate with an amendment by Unanimous Consent. (text of amendment in the nature of a substitute: CR S3095-3096)

  5. Jun 22, 2022Floor17000

    Passed/agreed to in Senate: Passed Senate with an amendment by Unanimous Consent.

  6. Jun 22, 2022Floor

    Measure laid before Senate by unanimous consent. (consideration: CR S3095-3096)

  7. Jul 19, 2021Calendars

    Placed on Senate Legislative Calendar under General Orders. Calendar No. 103.

  8. Jul 19, 2021Committee

    Committee on Homeland Security and Governmental Affairs. Reported by Senator Peters without amendment. With written report No. 117-30.

    Homeland Security and Governmental Affairs Committee
  9. Jul 19, 2021Committee14000

    Committee on Homeland Security and Governmental Affairs. Reported by Senator Peters without amendment. With written report No. 117-30.

    Homeland Security and Governmental Affairs Committee
  10. Mar 17, 2021Committee

    Committee on Homeland Security and Governmental Affairs. Ordered to be reported without amendment favorably.

    Homeland Security and Governmental Affairs Committee
  11. Mar 10, 2021IntroReferral

    Read twice and referred to the Committee on Homeland Security and Governmental Affairs.

    Homeland Security and Governmental Affairs Committee
  12. Mar 10, 2021IntroReferral10000

    Introduced in Senate

Passed SenateJun 22, 202255

Federal Agency Customer Experience Act of 2021

This bill requires certain agencies to collect voluntary customer experience feedback with respect to their services and transactions. Each of the agencies must (1) annually publish such feedback on its website and report on such feedback to the Office of Management and Budget, and (2) report on the solicitation of such feedback.

The Government Accountability Office shall publish a report assessing the data collected and reported by the agencies.

The feedback may not be used in any appraisal of job performance of a federal employee.

Reported to SenateJul 19, 202125

Federal Agency Customer Experience Act of 2021

This bill requires certain agencies to collect voluntary feedback with respect to their services and transactions. Each of the agencies must (1) annually publish such feedback on its website and report on such feedback to the Office of Management and Budget, and (2) report on the solicitation of such feedback.

The Government Accountability Office shall publish a report assessing the data collected and reported by the agencies.

The feedback may not be used in any appraisal of job performance of a federal employee.

Introduced in SenateMar 10, 2021

Federal Agency Customer Experience Act of 2021

This bill requires certain agencies to collect voluntary feedback with respect to their services and transactions. Each of the agencies must (1) annually publish such feedback on its website and report on such feedback to the Office of Management and Budget, and (2) report on the solicitation of such feedback.

The Government Accountability Office shall publish a report assessing the data collected and reported by the agencies.

The feedback may not be used in any appraisal of job performance of a federal employee.

Federal Agency Customer Experience Act of 2021 — Informed