Federal Agency Customer Experience Act of 2021
Bill journey · stage 1 of 5
Just introduced
What it doesSummary introduced in house (Jul 26, 2021)
Federal Agency Customer Experience Act of 2021
This bill requires certain agencies to collect voluntary customer experience feedback with respect to their services and transactions. Each of the agencies must (1) annually publish such feedback on its website and report on such feedback to the Office of Management and Budget, and (2) report on the solicitation of such feedback.
The Government Accountability Office shall publish a report assessing the data collected and reported by the agencies.
The feedback may not be used in any appraisal of job performance of a federal employee.
What just happenedDec 2, 2021
Ordered to be Reported (Amended) by Voice Vote.
Who’s behind it
- Introduced in HouseJul 26, 2021
- Dec 2, 2021Committee
Ordered to be Reported (Amended) by Voice Vote.
Oversight and Accountability Committee - Dec 2, 2021Committee
Committee Consideration and Mark-up Session Held.
Oversight and Accountability Committee - Jul 26, 2021IntroReferralH11100
Referred to the House Committee on Oversight and Reform.
Oversight and Accountability Committee - Jul 26, 2021IntroReferralIntro-H
Introduced in House
- Jul 26, 2021IntroReferral1000
Introduced in House