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Bill116th CongressFiled May 1, 2019Government Operations and Politics
S. 1275

Federal Agency Customer Experience Act of 2019

Bill journey · stage 2 of 5

Under committee review

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What it doesSummary passed senate (Jul 25, 2019)

Federal Agency Customer Experience Act of 2019

This bill requires certain agencies to collect voluntary feedback with respect to their services and transactions. Each of the agencies must (1) annually publish such feedback on its website and report on such feedback to the Office of Management and Budget, and (2) report on the solicitation of such feedback.

The Government Accountability Office shall publish a report assessing the data collected and reported by the agencies.

The feedback may not be used in any appraisal of job performance of a federal employee.

What just happenedJul 30, 2019

Referred to the House Committee on Oversight and Reform.

Who’s behind it

Sen. Hassan, Margaret Wood [D-NH](D-NH)Sponsor
1 cosponsor1 R
Read on Congress.gov
1cosponsors2committees11actions1related bills4subjects
  1. Jul 30, 2019IntroReferralH11100

    Referred to the House Committee on Oversight and Reform.

    Oversight and Accountability Committee
  2. Jul 30, 2019FloorH14000

    Received in the House.

  3. Jul 29, 2019Floor

    Message on Senate action sent to the House.

  4. Jul 25, 2019Floor

    Passed Senate with amendments by Voice Vote. (consideration: CR S5115-5117; text: CR S5115-5117)

  5. Jul 25, 2019Floor17000

    Passed/agreed to in Senate: Passed Senate with amendments by Voice Vote.(consideration: CR S5115-5117; text: CR S5115-5117)

  6. Jun 10, 2019Calendars

    Placed on Senate Legislative Calendar under General Orders. Calendar No. 111.

  7. Jun 10, 2019Committee

    Committee on Homeland Security and Governmental Affairs. Reported by Senator Johnson with amendments. With written report No. 116-46.

    Homeland Security and Governmental Affairs Committee
  8. Jun 10, 2019Committee14000

    Committee on Homeland Security and Governmental Affairs. Reported by Senator Johnson with amendments. With written report No. 116-46.

    Homeland Security and Governmental Affairs Committee
  9. May 15, 2019Committee

    Committee on Homeland Security and Governmental Affairs. Ordered to be reported without amendment favorably.

    Homeland Security and Governmental Affairs Committee
  10. May 1, 2019IntroReferral

    Read twice and referred to the Committee on Homeland Security and Governmental Affairs.

    Homeland Security and Governmental Affairs Committee
  11. May 1, 2019IntroReferral10000

    Introduced in Senate

Passed SenateJul 25, 201955

Federal Agency Customer Experience Act of 2019

This bill requires certain agencies to collect voluntary feedback with respect to their services and transactions. Each of the agencies must (1) annually publish such feedback on its website and report on such feedback to the Office of Management and Budget, and (2) report on the solicitation of such feedback.

The Government Accountability Office shall publish a report assessing the data collected and reported by the agencies.

The feedback may not be used in any appraisal of job performance of a federal employee.

Reported to SenateJun 10, 201925

Federal Agency Customer Experience Act of 2019

This bill requires certain agencies to collect voluntary feedback with respect to their services and transactions. Each of the agencies must (1) annually publish such feedback on its website and report on such feedback to the Office of Management and Budget, and (2) report on the solicitation of such feedback.

The Government Accountability Office shall publish a report assessing the data collected and reported by the agencies.

The feedback may not be used in any appraisal of job performance of a federal employee.

Introduced in SenateMay 1, 2019

Federal Agency Customer Experience Act of 2019

This bill requires certain agencies to collect voluntary feedback with respect to their services and transactions. Each of the agencies must (1) annually publish such feedback on its website and report on such feedback to the Office of Management and Budget, and (2) report on the solicitation of such feedback.

The Government Accountability Office shall publish a report assessing the data collected and reported by the agencies.

The feedback may not be used in any appraisal of job performance of a federal employee.

Federal Agency Customer Experience Act of 2019 — Informed